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Product Warranty Term

Every product bought from the RETOUCH POWER online store (

carries a one year Limited Warranty from the date of purchase against defects in materials

and workmanship.

What isn’t covered uder the warranty?

The warranty not cover products which have been misused, (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment.) The warranty will also be void should any attempt to open / dismantle the device.


To help ensure warranty claims are for genuine mophie products, our technical support department may require a receipt to

complete your claim. If a receipt is required, you will be emailed requesting a copy be attached and sent to us via email.

Full Repair or Replacement

We will, at our discretion, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option. If you return your product within the first 30 days of purchase, you will receive a new replacement unit.